Free weekly success insights you'll actually want to read. 

Sign up for the One Step Ahead newsletter (and home of The KAM Club podcast) - guaranteed to bring you actionable tips that grow client revenue and retention. No spam, just high quality career, business trends and productivity insights from across the web - direct to your inbox.

Join 8,613 readers just like you.

"I really love this newsletter format, it's easy for me to digest in 5-10 minutes and click on anything I want to delve into. Love your content, thank you for sharing it!"

One Step Ahead Newsletter

Latest episode of The KAM Club

Where to find itApple Podcasts | Google Podcasts | Spotify | Stitcher

Read past issues of One Step Ahead

On a mission to help busy key account managers get results.

newsletter archives

September 20, 2022

So you’ve got a new client, or you’ve been working with them for a while, but things aren’t going so well. You get the feeling they really don’t like you. Don’t worry, you can build a long-lasting relationship with someone who started out hating you. Here’s how.

August 17, 2022

Negotiation is an essential part of any deal. But for many of us it’s nerve wracking. How do we strike that balance between being too aggressive or too passive. How do we get what we want without giving away too much? And how do we keep the deal moving forward? Well I have one proven strategy for winning a sales negotiation and I’m going to share it with you in this episode, so sit tight, I’ll be right back.

Account Manager Tips