Favorite clients? We all have them. We’d be besties if work wasn’t in the way. But getting too close to your clients can be problematic. Find out why.
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Read past issues of One Step Ahead
On a mission to help busy key account managers get results.
September 20, 2022
So you’ve got a new client, or you’ve been working with them for a while, but things aren’t going so well. You get the feeling they really don’t like you. Don’t worry, you can build a long-lasting relationship with someone who started out hating you. Here’s how.
September 15, 2022
The client is not always right! In fact they are regularly wrong! And when they are wrong, for the sake of peace and customer retention, we say sorry! Until now.
September 7, 2022
More and more companies expect their key account managers to be thought leaders. If you’re smart, you’ll start building your personal brand now. Here’s how.
August 31, 2022
It’s important to stand out from the crowd if you want to attract and retain clients. But how do you differentiate from competitors when everyone is the same?
August 24, 2022
Finding a good chrome extension is like looking for a needle in a haystack. Until now. Here are 16 essential extensions to improve your workflow (and life).
August 17, 2022
Negotiation is an essential part of any deal. But for many of us it’s nerve wracking. How do we strike that balance between being too aggressive or too passive. How do we get what we want without giving away too much? And how do we keep the deal moving forward? Well I have one proven strategy for winning a sales negotiation and I’m going to share it with you in this episode, so sit tight, I’ll be right back.
August 9, 2022
It’s so frustrating when you think you’ve cleared all the hurdles to close a deal, and your client says they’ll think it over. Here’s how keep the deal moving.