One Step Ahead. The newsletter for busy key account managers

Is it Time We Ban Meetings?

We joke all the time about meetings that could’ve been emails. So I was fascinated to read about a company that banned them. Could you live without meetings?

Could you live without meetings?

I know we joke all the time about meetings that could have been emails, but like all good humour, there's an element of truth.

So I was truly fascinated to read about a company that banned them (meetings, not emails) and wondered what you thought of the idea?

This article from  Raconteur discusses TheSoul Publishing who decided to do away with meetings.

They have 2,100 employees across 70 countries and believed the need to call meetings before making decisions was inefficient and caused bottlenecks.

So, they banned them.

Instead of meetings, here's what they do instead:

  • No meetings other than exceptional circumstances.
  • For a meeting to go ahead, a detailed meeting agenda must be written 24 hours in advance, only two people can attend and they must last no longer than half an hour.
  • No internal emails - everything must be discussed on a public slack channel.
  • Company Wiki used for reference material and to store documents.
  • Project management tools like Asana keep teams focused on the task at hand.

They argue people grow deep connections on platforms like Reddit, so do you really need in person/virtual meetings?

“When everyone is able to do what they are best at, rather than getting bored at meetings, it really changes how teams appreciate their daily work. It’s a game changer, from what I’ve observed so far.” ~ COO Arthur Mamedov

I LOVE this concept. Do you think you could implement it in your team or your business?

Here's the link to the full article (P.S. I really enjoy Raconteur and their "content for business-decision makers" - it's free to sign up.)

Do we need so many meetings and should there be stronger company, top down directives that discourage them?

No more meetings about meetings

Stop spending time with the wrong people

Today I listened to the Coaching for Leaders podcast episode, How to Limit Time With the Wrong People.

It's all about how easy it is at work to spend time with the wrong people that suck up all your energy. It can prevent you from getting important work done, ignoring the people you want to spend time with and leave you ending the day shattered with nothing left to give to yourself or the people in your life that matter to you.

There were three "aha" moments from this episode for me

  1. The people who want your time are rarely the people who should have it (e.g. noisy clients, colleagues who use you as a shortcut, underperformers).
  2. How people who we do spend time with aren't often helped by the interaction (e.g. they ignore all the advice you just gave them).
  3. How people probably want sympathy more than help (do you know people that just like to complain)

Listen to the episode to learn how to get yourself out of this situation and be more intentional about spending time with the right people.

Do beards make you more trustworthy?

A new study says beards makes salespeople appear to be more trustworthy, likeable, expert and ... YOUNGER!

Check out this comparison with pictures of bearded/clean-shaven participants and let me know what you think.

Who would you buy a used car from?

Do beards make you more trustworthy?

Just for fun

Don't you hate it when you don't want to do something but you've run out of excuses? Check out The World's Best No Generator for some fun new ways to say "No".

(All jokes aside, win back your time and say "No" to someone this week).

World's best no generator

In other news

  • Burnout quiz. Are you living in a way today that will help you thrive tomorrow? Take the Burnout Quiz to find out and get a detailed breakdown of results and what to do about them.
  • New account manager introduction templates. Old account managers leave, new account managers start or sometimes you just have to shuffle clients around. Check out these useful templates to communicate changes and introduce new account managers to your clients.
  • Emotional intelligence at work. A free course by FutureLearn. Explore how emotional intelligence helps us to understand ourselves and others, resolve conflict and build better relationships.
  • Korn Ferry Global Salary Survey 2021. What impact will the pandemic have on salary increases? A new survey shows that organizations are planning no reviews and are looking to non-financial compensation like wellness and work-life balance.
  • Key Account Manager's Spotify Podcast Playlist. A curated list of podcasts from around the world on topics like careers, sales, leadership, customer relationships and lots more.

Quote of the week

If you had to identify, in one word, the reason why the human race has not achieved, and never will achieve, its full potential, that word would be 'meetings' ~ Dave Barry

If there's any particular topics you'd like me to cover in the newsletter, blog or YouTube channel then let me know - I'm always looking for content ideas.

Let me know if anything in this email caught your eye, I'd love to hear from you.

Have a great week

Warwick Brown

Warwick Brown

Warwick Brown is one of the leading key account management experts in the world. Through The KAM Club, a global membership community for key account managers, his blog that reaches 20,000 people every month, and a range of training and coaching services, Warwick has helped thousands of key account managers get better results, faster.
Go here to read Warwick's story from key account manager to entrepreneur. If you want to send Warwick a quick message, visit his contact page here.

Want more actionable ideas every week?

Join thousands of sales, customer success and key account management readers and subscribe to the One Step Ahead newsletterEnter your email to receive new ideas that grow client revenue and retention, as well as high quality career, business trends and productivity insights - direct to your inbox. For free!

Account Manager Tips