Customer Success (CS) has broken free of its SaaS origins to become a human-to-human movement. Ronni Gaun, a top 100 CS strategic strategist in 2020 explains why customer success matters and why the revolution is just beginning.
How to set up your key account management team for successIs your business and your key account management team growing fast? Do you feel like you’re always playing catch-up and never have time for important projects, like developing processes that drive business growth or creating career paths for your key account managers? Tweet 0 Share
What gets measured gets managed. Calin Muresan reveals how he defined account management objectives and key results to drive business growth.
As a start up, how do you scale account management to drive business growth? In this revealing interview, Calin Muresan shares his account management strategy and how he grew from 2 to 20 account managers in less than 2 years.
What are the 12 Tenets of Account Management? Phil Bourne shares his set of guiding principles you need to know to find success as a key account manager.
How do you make sure sales proposals are competitive, complete and compliant? Rickard Hansson shares bid management best practices to help you win.