Is your client due for renewal? Avoid a bidding war and follow these 10 capture strategy tips to keep your client long before they think of going to RFP.
Capture planning is an essential strategy to retain your clients. Follow this 12-step capture plan process to fight churn and avoid competitive bids.
Customer Success (CS) has broken free of its SaaS origins to become a human-to-human movement. Ronni Gaun, a top 100 CS strategic strategist in 2020 explains why customer success matters and why the revolution is just beginning.
Account Manager Tips · How To Manage Key Accounts During a CrisisWith unprecedented disruption to global supply chains, it’s increasingly difficult to conduct even routine business. The last thing you need right now is to lose major clients too. Now, more than ever before, you must get aligned with your clients, secure revenue, preserve relationships and
You need an account management strategy. Why? Because it aligns organisational objectives with client activities and reveals new opportunities. As an account manager, it will guide all your activities, help you stay focused and get you noticed. Find out how to create one the easy way.
Losing clients hurts. All that hard work down the drain. Not to mention the impact to the bottom line. So when a client tells you they want to leave, you must do what you can to prevent them from packing their bags.