Is your client due for renewal? Avoid a bidding war and follow these 10 capture strategy tips to keep your client long before they think of going to RFP.
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Capture planning is an essential strategy to retain your clients. Follow this 12-step capture plan process to fight churn and avoid competitive bids.
Customer Success (CS) has broken free of its SaaS origins to become a human-to-human movement. Ronni Gaun, a top 100 CS strategic strategist in 2020 explains why customer success matters and why the revolution is just beginning.
How to Effectively Manage Key Accounts During a CrisisExpect the unexpected they say. But who could have imagined the COVID-19 crisis would escalate into a global disaster with such far-reaching social and economic impact? Businesses everywhere face enormous challenges to manage uncertainty and limit the impact of the crisis to remain viable. Losing major clients
The Only Account Management Strategy You NeedA key account strategy is a blueprint that guides all your activities within your organisation and with your clients. Tweet 0 Share 0 Pin 0 Share 0 It’s the process by which you:Identify your company’s goalsUnderstand the targets and how they are measuredTranslate organisational goals into activities with your
Losing Clients Hurts: What To Say To A Client Who Is LeavingLosing clients hurts. All that hard work down the drain. Not to mention the impact to the bottom line. So when a client tells you they want to leave, you really must do what you can to prevent them from packing their bags. When
